Privacy Policy

1. Introduction

Hook'd ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you use the Hook'd app and website (the "Service").

By using Hook'd, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use the Service.

2. Information We Collect

To provide Romance, Social, and Networking matching across our three Waters, we collect:

• Account information: name, age, email address, phone number, and login credentials.
• Profile information: photos, bio, interests, preferences, and location (city/region).
• Usage data: Catches, messages, Signals, and interactions within the app, including timestamps and feature usage.
• Device information: device type, operating system, browser type, and IP address.
• Couple Crew data: information shared when linking or managing a joint profile with a partner.

3. How We Use Your Information

We use the information we collect to:

• Create and maintain your account and profile
• Power matching, recommendations, and search across Romance, Social, and Networking Waters
• Facilitate messaging between matched users
• Improve, personalize, and secure the Service
• Send you updates, safety notices, and marketing communications (which you can opt out of at any time)
• Detect, prevent, and address fraud, abuse, or violations of our Terms of Service

4. How We Share Information

We do not sell your personal information. We may share information with:

• Other users, limited to what you choose to display on your profile
• Service providers who help us operate the Service (hosting, analytics, customer support), under confidentiality obligations
• Law enforcement or regulators when required by law or to protect the safety of our users
• A successor entity in the event of a merger, acquisition, or sale of assets

5. Cookies & Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how you use Hook'd so we can improve it. You can control cookies through your browser settings, though some features may not work properly without them.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, safety, or fraud-prevention purposes.

7. Data Security

We use industry-standard technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

Depending on where you live, you may have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain processing of your data
• Request a copy of your data in a portable format
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at support@hookdnow.com.

9. Children's Privacy

Hook'd is intended for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected information from a minor, we will take steps to delete it.

10. International Users

If you access Hook'd from outside the country in which our servers are located, your information may be transferred to, stored, and processed in a different jurisdiction with different data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date above.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, reach out to us at support@hookdnow.com.